Working with us
How a project runs, from the first conversation to the years after launch.
The process
First conversation
Tell us what you need through the contact form. We arrange a call to understand the goal, the people involved and any deadlines.
Proposal
We send a written proposal with the scope, price and timeline. Work starts once you approve it.
Design
We show you real pages early, refine the direction you choose, then commit to it.
Build
We build in stages and share a private preview link, so you can check progress on your own devices.
Launch
We check the work on phones, tablets and desktops, review accessibility and security settings, then go live on your domain.
Handover
You receive access to your domain, hosting, code and content, with notes on how everything fits together.
Support
If you want us to stay on, we host, update, secure and improve what we built. If you would rather take it in-house, we hand it over cleanly.
Communication
- Who you deal with
- The people doing the work. There is no account manager in between.
- How often you hear from us
- Agreed at the start of the project, along with the best way to reach each other.
- Decisions
- Approvals and changes to scope are confirmed in writing, so everyone works from the same plan.